Healthcare is one area where a worker cannot be in practice alone since there are plenty of factors that influence behind what we see. These include roles that aren’t related to direct patient care. You also need to work with your colleagues in order to deliver care.
Communication, therefore, becomes a key element and in this article, we go through some tips that will help you communicate better.
1. Patient interaction
Many patients, after hearing the details of a diagnosis, may cease treatment as they might not agree with the whole affair. This is mainly due to the fact that they are given information such as what medicines they’ll be having that aren’t what they want to hear. Focus more on how the treatment can be beneficial and how it can ease the pain. Doing so will improve their state of mind as well.
Doctors and nurses who use words that the patient can understand are seen as more approachable than professionals who do otherwise. Medical language, when used on patients, creates distrust and also leaves them with very little confidence. This is why you need to keep everything as simple as possible and avoid medical terminologies so that they are transparent with everything.
3. Unique approach to each patient
Different patients have different comfort levels when it comes to how they are treated which is why a one-size-fits-all policy wouldn’t be ideal in a medical environment. For instance, there might be patients that would want their doctors to keep them posted on how the treatment is going whereas there might also be patients that wouldn’t want the doctors to keep them posted at all. Each patient, therefore, should be treated differently so as to make them feel less scared and more at ease.
4. Body language
Apart from the words that you convey, how you carry yourself can also give the patient a lot of ideas. Hence, it is essential to be aware of your actions as you need to ensure your patient is comfortable. To give the impression that you are listening, maintain eye contact with the patient. Avoid going over your email or reading notes while consulting.
Communicating efficiently with your colleagues is extremely important in any profession, and when it comes to the medical field, the importance is only amplified since the subjects that are dealt with include life as well as death. Misdiagnosis and unsuccessful treatments are the results of little to no communication.